Experienced Customer Support Analyst with extensive call center experience and a passion for helping people. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A committed and flexible team member who consistently achieves key performance objectives.

• Diverse experience in sales and marketing, IT management and support, project management, and operations.
• Strong technology related project management skills, from new software development and implementation, commercial product installations, to implementing all aspects of an online strategy.
• Web strategist – Managing the design, implementation and ongoing management of marketing and community based websites, including the development and implementation of an analytics program, e-Marketing strategy and ongoing execution of the program.
• General Management – Managed multiple employees as Network Administrator and Operations Manager; directed the activities of countless resources while performing project management duties.

Specialties: My specialty really lies in my ability to manage the resources required to execute a technology related project. It doesn't matter if it's software deployment, hardware installation, or website management.