Experienced Customer Support Analyst with extensive call center experience and a passion for helping people. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A committed and flexible team member who consistently achieves key performance objectives.
Diverse experience in sales and marketing, IT management and support, project management, and operations.
Strong technology related project management skills, from new software development and implementation, commercial product installations, to implementing all aspects of an online strategy.
Web strategist – Managing the design, implementation and ongoing management of marketing and community based websites, including the development and implementation of an analytics program, e-Marketing strategy and ongoing execution of the program.
General Management – Managed multiple employees as Network Administrator and Operations Manager; directed the activities of countless resources while performing project management duties.
Specialties: My specialty really lies in my ability to manage the resources required to execute a technology related project. It doesn't matter if it's software deployment, hardware installation, or website management.